Our client is looking for a proactive and customer-focused Customer Account Manager to join their growing team. This is an exciting opportunity for someone who enjoys building strong client relationships, managing customer accounts, and working collaboratively across multiple departments to deliver outstanding service.

As a Customer Account Manager, you’ll be responsible for managing customer accounts from enquiry through to delivery, ensuring orders are processed efficiently and customers receive a first-class experience. Working closely with the Sales, Procurement, Warehouse, Logistics and Finance teams, you’ll play a key role in ensuring products are delivered on time, customer expectations are exceeded, and opportunities for account growth are identified.

Key Responsibilities

• Support the Key Account Managers and Sales Director with the day-to-day management of customer accounts.
• Build strong, long-term relationships and become a trusted point of contact for customers.
• Respond promptly and professionally to customer enquiries and requests.
• Coordinate customer orders with internal departments to ensure smooth delivery.
• Monitor order progress and delivery schedules.
• Keep customers informed of order updates, delays or issues, and work proactively to resolve them.
• Support customer review meetings by preparing account information and reports.
• Assist with new product launches and customer projects.
• Investigate customer complaints and coordinate timely resolutions.
• Maintain accurate customer records and CRM data.
• Work collaboratively with Procurement, Operations, Warehouse and Finance teams to deliver exceptional customer service.
• Participate in regular Microsoft Teams meetings, account reviews and face-to-face customer meetings.

We’re looking for someone who enjoys working with people, thrives in a fast-paced environment and takes pride in delivering excellent customer service.

Essential Skills & Experience

• Previous experience in Account Management, Customer Service, Internal Sales or Sales Support.
• Excellent communication and relationship-building skills.
• Strong organisational skills with excellent attention to detail.
• Effective problem-solving abilities.
• Ability to manage multiple priorities in a busy environment.
• Competent in Microsoft Office.
• Positive attitude with a willingness to learn and develop.
• Good commercial awareness.

Desirable Skills

• Experience within Packaging, Manufacturing, Foodservice or FMCG.
• Experience using CRM systems.
• Understanding of order processing, logistics or supply chain operations.
• Previous experience handling customer queries and complaints.

Personal Qualities

The successful candidate will be:

• Friendly, approachable and customer-focused.
• Organised, reliable and detail-oriented.
• Calm under pressure with a positive attitude.
• A confident communicator.
• Proactive and able to take ownership of tasks.
• A collaborative team player who enjoys working across departments.
• Keen to learn and develop their career.

Hours and Pay

• Monday to Friday, 8:00am – 5:00pm
•  £28,000.00-£30,000.00 per year

If you’re passionate about delivering outstanding customer service and enjoy building lasting customer relationships, we’d love to hear from you. Apply today to take the next step in your career.

Contact Lauren on 01908 585656 or apply online